How to Set Clear Expectations That Inspire Greatness and Drive Accountability

  1. Write your expectations down. This may seem obvious, but you’d be surprised how few leaders actually do this. You’ll also want to jot down why they are important. When leaders write down their expectations, they’re more likely to be able to articulate them in writing or verbally to their team. Expectation setting is a two-way process, so remember to encourage your team to share theirs with you and be prepared to take their feedback into account. This will ensure a high level of trust and mutual respect prevails.
  2. Communicate clearly. Stay focused on desired outcomes, not breaking down every step they need to follow. Your goal is to guide, not to control. Allowing individuals to find their own route toward productive outcomes encourages them to use their strengths to their fullest potential.
  3. Give positive reinforcement. Be specific, highlight the impact, and communicate this as close to the positive event as possible. People want to know their hard work is valued and when they do something well. Mention things you like, and you’ll get more of it.

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